Orders for items held in stock are generally posted out once a week but please allow 28 days for items to be delivered as we are staffed entirely by volunteers who have jobs and families. Backordered items will be shipped as per our backorders policy.
Customs, duties and taxes are not covered in the cost of international shipping.
We obtain proof of posting from the Royal Mail for all orders so can not accept liability for any orders not received unless you selected one of the “signed for” options available:
Royal Mail Signed For (UK only) – Signed proof your package has reached its destination.
International Signed – Your item will be tracked until it leaves the UK and only handed over at its final destination once we have a signature from the recipient.
International Tracked & Signed – Tracked & Signed is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation.
Regrettably we are unable to mail directly to US prisons or correctional facilities. This due to the issues caused by their various rules and requirement and also our experience of prisoners not receiving their items. If you are ordering on behalf of a prisoner you will need to take delivery of the order and then make arrangements for getting the goods in to the prisoner.
Returns can be made within 4 weeks of purchase date but we must be notified within 7 days of receipt. Shipping and handling fees are non-refundable. Returned items can be exchanged for replacement or refunded for the original purchase price. Items must be in unused condition.
If you want to return a product or you received a damaged product, please email us at: email@example.com